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AfterSale Advantage™

More backend, after it is sold.

Most customers who turn down protection in the finance office are saying no to the moment, not the product. AfterSale Advantage goes back to them after delivery, under your dealership's name, and lets them enroll on their own time. It reaches your service customers without coverage too. No added staff, no inventory, and nothing changes in F&I. Run your numbers.
Watch

See how it works in about a minute.

They saw the product at delivery and said no in a high-pressure moment. That was rarely a final answer. Nobody asked them twice.

Where the revenue is

Already in your customer data.

Customers who passed on protection

They saw the product at delivery and said no in a high-pressure moment. That is rarely a final decision.

Cash buyers

No lender and no payment to fold coverage into, so protection was never really presented.

Factory warranty expiring

The risk just became real. This is when coverage makes the most sense to the owner.

Service customers without coverage

They are already paying for repairs, which is the best moment to talk about covering the next one.

You already paid to acquire every one of these customers. No new leads, no ad spend, no inventory.

Where most of it is

The larger half is in your service drive.

A store writes far more repair orders than it sells cars, and every one of those customers is already paying for repairs with nothing covering the next one. In the program's own model, most of the added contracts come from service customers, not from last month's deliveries.

How it works

Four steps, none of them on your floor.

  1. Step 1

    Identify eligible vehicles

    Your sales and service data is matched to find customers with no coverage in place.

  2. Step 2

    Outreach under your brand

    Customers receive text outreach from your dealership, handled by an AI assistant with trained staff behind it.

  3. Step 3

    The customer enrolls on their own time

    Away from the finance office, with no pressure, through a digital checkout.

  4. Step 4

    You earn on every contract

    The dealership is paid on each contract sold, remitted and funded: currently $300 per service contract and $100 per ancillary contract.

8:52 PM

Your team went home hours ago. It keeps working.

  1. Texts go out under your name.
  2. They buy on their own time.
  3. Your store is paid on every contract.
8:52
YDYour DealershipText message
Hi Jordan, it's Your Dealership. Thanks again for choosing us for your Tacoma. Protection plans are still available for it, and you can look them over online whenever it suits you.Reply STOP to opt out.
Sure, send the link.
Protection options for your Tacoma Secure checkout
Protection optionsYour 2023 TacomaVehicle service contractCovers repairs after the factory warrantyTire and wheel protectionRoad hazard damageProtection bundleMore than one product togetherEnroll
You're enrolled.Your contract details are on the way.
What your customer sees

From the first text to covered, in four screens.

  1. Screen 1

    They confirm the vehicle

    The assistant pulls up the car they bought or serviced and checks the details, VIN included, before it shows anything.

  2. Screen 2

    They see what it covers

    Coverage in plain language, and answers to their questions, like price or the deductible, as they ask them.

  3. Screen 3

    They choose how to pay

    Financing options spread the cost into a monthly payment, or they pay in full. A short checkout, like the ones they use everywhere else.

  4. Screen 4

    They are covered

    The contract is confirmed on the spot. Nobody at the store had to stop what they were doing.

Illustration. Your customers see your dealership's name, and the screens are simplified.

Try it the way your customer would. We will run the live demo with you: the conversation, the questions, the checkout and the confirmed contract.

Ask for a live demo
Who does what

Clear roles, start to finish.

AGWS

Administers the products: forms, pricing, underwriting, claims and cancellations.

Drive Solutions

AGWS’s marketing partner. Runs the campaigns, the customer conversations and the enrollment.

Your dealership

Supplies the customer data, approves the products offered, and keeps its customer consents in order.

Elite FI Partners

Your agent. Sets the program up, reads the monthly numbers with you, and ties the production into your broader F&I and reinsurance strategy.

Zero showroom disruption

What it does not do.

Does not replace F&I

It works the customers F&I did not sell. It does not compete with the finance office.

Does not add staff

No hiring and no training burden. The outreach and enrollment are handled for you.

Does not add floor time

Nothing changes at delivery. Deal flow and delivery speed are untouched.

Does not add inventory or ad spend

These are customers you already sold. No new leads to buy.

What it does: turns a no at delivery into revenue after the sale, and extends the profit window from the deal into the years of ownership that follow.

Your numbers

What is sitting in your data today?

Enter your monthly volume. The close rates come from the program's own model, in three scenarios. These are estimates for planning, not a promise of results.

Retail units you sell per month
Service contract penetration at the point of sale≈ 83 customers a month leave without one
%
Repair orders per month
Share of repair orders on vehicles without coverage≈ 450 eligible repair orders a month
%
$

The program currently pays $300 per service contract and $100 per ancillary contract. The model counts service contracts, so it starts at $300. Change it to see another figure.

25
Added contracts a month
2.5 from retail customers, 22.5 from the service drive
$7,493
Added revenue a month
$89,910 a year
$50
PVR lift
Spread across your retail units
Compliance first

Outreach built to protect your brand.

Every message goes out under your dealership's name, so it has to hold up. Each store is registered with the wireless carriers as a brand through The Campaign Registry, and each type of message is registered as its own campaign, which keeps deliverability and trust scores high. The assistant recognizes every version of STOP, and outreach ends for customers who do not engage.

The program relies on the text consent your store already collects in the showroom. Before launch we will walk through how your dealership captures that consent, because it is the dealership that confirms it is in place.

Every conversation is recorded. When a customer raises something that belongs to the store, like a title question, it is flagged and routed to the people you name at setup.

Fully measurable

You will know within 60 days.

Eligible vehicle pool

The total size of the opportunity in your data.

Contact rate

Who the outreach is actually reaching.

Conversion rate

Who is buying.

Added gross

Real dollars from contracts that were previously dead.

PVR lift

The impact on the store, per retail unit.

Built for participation

Production that counts toward reinsurance.

Contracts written through AfterSale Advantage are AGWS contracts, and they are reinsurance and retro eligible based on aggregate volume. For a store already participating with AGWS, recaptured contracts add to the same book. We will show you how that fits your structure.

Getting started

Live in 15 to 30 days.

An AGWS dealer agreement

The program runs on top of it, so a store already writing AGWS is most of the way there.

The program agreement

A three-party agreement between the dealership, AGWS and Drive Solutions.

A data authorization

Permission for your DMS or data provider to share sales and service data. CDK, DealerTrack, Reynolds, Autosoft, Xtime and others are supported.

A dealership profile

Rooftops, average new and used sales, and repair orders per month.

Not writing AGWS yet? We can set that up at the same time. A store can also start with a pilot.

FAQ

Frequently asked questions about AfterSale Advantage

What is AfterSale Advantage?

AfterSale Advantage is an AGWS program that reaches customers after delivery who left without a service contract or other protection: customers who passed on it, cash buyers, owners whose factory warranty is ending, and service customers with no coverage. Outreach runs under the dealership’s brand and customers enroll digitally on their own time.

Does it disrupt our F&I process?

No. It never touches the deal. It works only with customers after delivery, and only with those who did not buy protection, so the finance office runs exactly as it does today.

What does it cost the dealership, and what does it pay?

There is no added cost to run the program. The dealership earns a commission on each contract sold, remitted and funded, currently $300 per vehicle service contract and $100 per ancillary contract such as tire and wheel or lease excess wear and tear. The program covers the sales process and customer acquisition. As with any service contract, if a customer later cancels, the unearned portion of that commission is charged back.

Which products can be offered?

Vehicle service contracts, tire and wheel, lease excess wear and tear, and bundled ancillary protection, all administered by AGWS. The dealership approves which products are offered to its customers.

Can we see what the customer sees?

Yes. Ask us for a live demo and an agent will walk you through the same conversation and checkout your customers get, from the first text to the confirmed contract.

Can a customer talk to a real person?

Yes. A sales support staff with product knowledge is available. Most buyers in the pilot data chose to complete the purchase through the digital experience.

How is opt-out handled?

The assistant recognizes every variation of STOP and honors it. Each dealership is registered with the carriers as a brand, each messaging use is registered as a campaign, and outreach ends for customers who do not respond after a set number of attempts.

What does the dealership need to have in place for texting?

The outreach relies on the customer consent the dealership collects in store. Under the program agreement the dealership confirms its customer data was lawfully collected and that the required consents for text, email and automated outreach are in place. Your agent will review this with you before launch.

What happens if a customer raises something unrelated, like a title issue?

Every conversation is recorded, and issues that belong to the dealership are flagged and routed to the contacts you name during setup, so a customer concern is never lost in the outreach.

How quickly will we know if it is working?

Results are reported monthly: the eligible vehicle pool, contact rate, conversion rate, added gross and PVR lift. If it is not producing, it shows within about 60 days. Launch typically takes 15 to 30 days, and a store can start with a pilot.

Can the production count toward reinsurance?

Contracts sold through the program are reinsurance and retro eligible based on aggregate volume. We will show you how it fits your participation structure. This is general information, not tax, legal or investment advice.

Product slate

Products offered after the sale

Vehicle Service Contract

The core offer to customers who passed on it, cash buyers and expiring warranties.

Tire & Wheel

Road hazard protection for tires and wheels.

Lease Excess Wear & Tear

Covers dents, scratches and interior wear that would otherwise be charged at lease return.

Bundled Protection

Several ancillary coverages in one contract.

Ready when you are

Two ways to start.

Set your store up yourself, or have us walk you through it first. Either way you start in the same place.

Do it yourself

Get set up on AfterSale Advantage.

Answer a few questions about the store and pick the products you want on your menu. We confirm the details with you, then open the accounts and send the paperwork.

Talk it through

See this with your actual numbers.

We will run the live demo with you, size the eligible customer pool in your data, model the recapture against your volume, and show you what it adds per unit.