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Getting Ready For The Remote Delivery | E-Signatures

Updated: May 2, 2020

My focus initially was to see if any dealers were using Adobe Sign in the process of their remote deliveries. Now the topic has shifted to which lenders will allow Adobe and or other e-signatures. With states starting to allow for remote vehicle sales we need to lock down the process of what systems to use and how to use them. The more documents we can get signed with this type of system the more efficient we will become. I have now been using Adobe Sign for the last couple weeks and it is a very easy system to combine pdf files into a single file that can be sent to your customers for signatures. I initially was hoping that we could use this for signing an entire deal but now believe we will use this type of tool to sign our ancillary forms and product contracts. We will more than likely be using RouteOne to e-sign the Bank contract, credit app, OFAC and disclosure docs and using Adobe or Docusign for the remaining paperwork. With RouteOne's current system you are limited to only e-signing several of the delivery forms however you can upload the remaining signed documents to your funding packet in their system. As it stands right now the signing process can be broken down into two parts! I recommend that you look at the menu providers section of our forum to make sure you are using a menu system that allows for a remote menu to be delivered to your customer. You will want one that will format to a phone, tablet or computer. Not all customers will have access to a computer so test yours out on a phone. Get comfortable doing a remote presentation and practice sending a remote menu out. Get comfortable doing your menu presentation over the phone or using a conferencing tool like Zoom. Using a presentation with Zoom allows the customer to see you and keeps your customer engaged. After you have completed your menu presentation you will want to combine your paperwork into two different files to be sent to the customer. This will be different depending on your state and lenders so check what is allowed. The first file to get signed will be all the ancillary paperwork. This will include your membership forms, maintenance of insurance documents, power of attorneys and anything that will require a signature that is not getting signed on RouteOne's remote signing portal. Again with Adobe, this is a really simple process to combine multiple pdf files, prepare them with where they need to be signed and send it to the customer/s for the needed signatures. When that is completed you will get an email with the signed paperwork attached. The next step will be to send the contract, credit app, OFAC, credit score disclosure and RouteOne remote delivery paperwork out for signatures. I anticipate that the list of lenders and the list of documents that can be signed through RouteOne will be growing in the coming weeks, so keep your eyes out for those changes. I would recommend that you only send RouteOne's paperwork out for signature after you have already completed the first round of signatures. When this is completed you will be notified through RouteOne's system letting you know that the customer has completed their signatures. From here you will log back into RouteOne and upload the paperwork that was initially signed in Adobe. This process should take care of most of the signatures needed for your delivery and have you in for funding very quickly. You will still have certain forms that may require a wet signature such as the vehicle's title and certain state documents. This will be different for all of us depending on your states as to what will still need to be signed at the time of the delivery. Those can easily be signed when the delivery takes place. Michael Aufmuth Elite FI Partners

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