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Eight Essential Elements to Include in Your Dealership's Information Security Program

Data security is paramount in today's digital age, especially for dealerships handling sensitive customer information. Establishing a robust information security program is crucial to ensure compliance with the Federal Trade Commission's (FTC) objectives and protect your dealership from potential security breaches. This blog post highlights eight essential elements that should be incorporated into your dealership's information security program.

  1. Designate a Qualified Individual: Appoint a Qualified Individual with the necessary knowledge and expertise in information security. This individual will oversee and enforce the information security program, ensuring its effectiveness and accountability. The Qualified Individual can be an internal employee or a trusted third-party vendor.

  2. Conduct Regular Risk Assessments: Perform periodic risk assessments to identify potential security risks to customer information. Document these assessments, including identified threats and the measures to address them. Emphasize confidentiality, integrity, and availability when evaluating risks and define steps to mitigate them effectively.

  3. Implement Customer Information Safeguards: Establish comprehensive safeguards to protect customer information. These safeguards should include access control measures, system inventory, data encryption, secure development practices, Multifactor Authentication (MFA), data disposal procedures, change management procedures, and monitoring and logging of authorized user activities. Continuous monitoring or biannual vulnerability assessments should be conducted to ensure the effectiveness of these safeguards.

  4. Test and Monitor Security Controls: Regularly test and monitor the effectiveness of security controls deployed to detect and thwart potential attacks on systems housing customer information. This proactive approach ensures that your dealership remains vigilant and can address any attempted breaches promptly.

  5. Enforce Policies and Procedures (Train your staff): Develop and enforce policies and procedures that empower employees to execute the information security program effectively. Employees should receive comprehensive training on security risks, including emerging threats, to enhance their understanding and ability to mitigate risks.

  6. Monitor Third-Party Providers: Verify that third-party service providers diligently safeguard customer information. Implement risk-based assessments to evaluate the security measures employed by these providers. Assess their adherence to contractual obligations and standards commensurate with the risk they pose to customer information.

  7. Establish an Incident Response Plan (IRP): Create a robust Incident Response Plan (IRP) to minimize the impact of security incidents. The IRP should outline goals, internal processes for responding to security events, roles and responsibilities of decision-makers, communication protocols, remediation procedures, documentation practices, and ongoing evaluation and revisions of the plan.

  8. Annual Reporting: Require the Qualified Individual to provide written annual reports on the overall status of the information security program and compliance with the Revised Safeguards Rule. These reports should include risk assessments, risk management controls, service provider contracts, penetration testing results, details of security events and their remediation, and any changes made to the information security program.

Protecting customer information is a critical responsibility for dealerships, and an effective information security program is the cornerstone of data security. By incorporating these eight elements into your dealership's information security program, you can enhance data protection, comply with FTC regulations, and mitigate the risks associated with data breaches. Prioritizing information security safeguards your customers' trust and helps safeguard your dealership's reputation and success in today's digital landscape.


Attached is a Safeguards Guide for Dealers Ebook created by CDK

22-8350 FTC Safeguards Guide for Dealers Ebook_v9_dec16-22
Download PDF • 14.95MB

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