TruWarranty - Sidecars
Claims Information
866-217-5309 or claims@truwarranty.com
Sidecars claims team direct contact info-
Megan Huckins 417-385-7552
Leanna Wyllie 417-434-4252
Waylon Johnson 417-437-3004
Delsey Webster 417-593-0986
Chloe Truong 417-540-7648
Josh Sanders 417-385-8759
Manny Smith 417-437-6625
Bryan Foster, Claims Director 417-621-1359
Ron Gardner, Customer Service 417-437-4474
Our goal is to minimize the time spent on the phone for service department
personnel and maximize time forward facing with your clientele. Therefore, we
provide you with two options for claims submission as outlined below:
Option 1 -
Email Claim Submission To Claims Department
If you wish to send the RO and Estimate directly without performing a coverage
call in advance of submitting your claim, you may email RO and Estimate directly
to claims@truwarranty.com or your preferred claims adjuster.
1: Your RO should include complaint, cause, and correction, along with
2: Estimate should include Part #s and Parts (at list price/ no matrix pricing),
Labor hours, we use All Data for hours
3: If we have questions on your claim submission, we will send an email to you
or call our office
4: After our questions, if any, are addressed, we will build a claim from this
information and email the claim approval back to you
5: After the repair is completed, please email the final invoice signed by the
customer to us at claims@truwarranty.com or your preferred claims adjuster.
6: We will pay the approved amount of the claim with a secure email sent to
your email address, or to your cashier's email address, if you designate that
payments are to be sent to the cashier
7: This secure email will include a link, and when you click on the link you will
view a valid Mastercard Credit Card number, including an expiration date, zip
code, 3-digit code, and dollar amount
Option 2 -
Coverage Call To Our Claims Department Followed By An
Email Claim Submission to Claims Department
To start a claim please call 866-217-5309 and leave direct contact information (phone
number and email) along with last 6 digits of VIN number.
We will call back promptly to confirm component coverage for you.
Once component coverage is verified please follow steps 1-7 above