Smart Auto Care
Claims Information
855-292-9311
Claims Phone # 855-292-9311
Roadside Assistance 888-246-2014
Smart AutoCare's Online Claims Portal was developed to assist shops & adjusters with the creation and processing of claims with the goal of expediting the entire claims process.
The Online Portal allows for our selling dealers and agents to start and monitor claims online, without having to call in.
You will be able to see previous claims for each customer
Creates shorter hold times for claims that require a phone call
The notes page within the claim view screen is where claims adjusters document progress and is available for you to review.
Allows you direct access to contracts to assist with coverage questions at any time during the claim process.
The portal provides messaging/chat options to help eliminate phone calls. Agents and dealers have this access.
Allows you to follow along with claims as they are processed.
For additional information please contact Smart AutoCare’s Online Claims Portal help desk at 1-855-292-9308.
Cancellation Information
CONTRACT MUST BE CANCELLED THROUGH DEALER
COPY OF CONTRACT IS REQUIRED TO BE SUBMITTED WITH ALL CANCELLATIONS
Send the cancellation form along with supporting documentation to Cancellations@smartautocare.com.
Allow 2-3 weeks processing time.
Required documents for cancellations are a completed Smart AutoCare Cancellation form along with:
Sale Unwound –
signed by the dealer
Must be submitted within 30 days of purchase date
Customer request -
signed by the customer
cancellation date will be the date the customer signed
The Cancellation Form must be signed by the customer, “Signature on File" or "Over the Phone" cannot be accepted.
Customer request due to total loss -
Total Loss letter from insurer
cancel date used will be the date of the loss
Customer request due to trade -
odometer/bill of sale showing trade
cancel date used will be the date of the trade
Customer request due to repo –
Repo Letter from Lienholder
cancel date used will be the date of the repo
Please read the Cancellation section of the contract for Fee information and conditions.